# Zaptor — Customer Value Intelligence for B2B SaaS

> Zaptor is the customer value intelligence layer for B2B SaaS, connecting what customers were promised, what they actually adopted, the business outcomes they achieved, and the revenue opportunities that come next. Built by Zaptor.ai LLC (California, USA).

Pascal is the AI assistant embedded inside Zaptor ("Ask Pascal") — it summarizes an account, identifies value gaps and recommends next actions from the customer value graph.

## Status

- Launch status: pre-launch, early access open. No customer reviews, ratings or published results exist yet.
- Vertical value model templates and parts of integration coverage arrive during early access.
- Early access signup: https://zaptor.ai/#waitlist
- Contact: support@zaptor.ai

## Who it is for

- B2B enterprise SaaS companies, roughly $10M-$150M ARR
- Average contract value above $50K, 10-75 CSMs
- Complex implementation and onboarding, multiple stakeholders per customer, quarterly or executive business reviews
- Buyers: VP Customer Success, Chief Customer Officer, CRO, CS Operations, Revenue Operations
- Users: Customer Success Managers, Account Managers, Strategic Account Managers

## What Zaptor answers

- What did the customer buy us to accomplish?
- What business outcomes matter most?
- How much value has been realized, and what evidence proves it?
- What value remains unrealized?
- What should the account team do next?
- What expansion opportunity exists?

## Customer Value Graph

Business Objective → Use Case → Product Capability → Adoption → Business KPI → Financial Outcome → Executive Priority → Renewal or Expansion Impact

## Value Brief

A one-page account artifact: customer, ARR, renewal date, original business case, validated value realized, value realization percentage, unrealized opportunity, business outcomes achieved, primary risk, expansion opportunity and estimated value, recommended next action, and evidence sources. It also forms the basis of an executive QBR.

## Position in the stack

Salesforce manages the customer record. Your CS platform manages the workflow. Zaptor connects customer activity to business value. Zaptor sits on top of Salesforce, Gainsight, HubSpot, Gong, Zoom, Slack, Zendesk, Jira, Snowflake and product telemetry rather than replacing them.

## Value model templates (early access)

- Digital Employee Experience: ticket reduction, MTTR reduction, hardware avoidance, employee productivity, automation savings
- Cybersecurity: threat reduction, mean time to remediation, analyst hours avoided, compliance exposure reduction
- FinOps: cloud savings, utilization improvement, commitment optimization, engineering efficiency
- AI Platforms: inference cost reduction, developer productivity, workflow automation, revenue acceleration
- Developer Tools and Data Platforms: cycle time, reliability, time to insight, engineering hours recovered

## Security

Encryption in transit and at rest, tenant-level customer data isolation, role-based access, least-privilege integration credentials. SSO, data residency options, audit logs and SOC 2 are on the enterprise security roadmap and are not completed certifications. Security documentation on request: support@zaptor.ai

## Pricing

- Starter: $249/month (up to 15 customer accounts, 2 seats included)
- Professional: $699/month (up to 50 customer accounts, seats sold separately at $89/seat/month)
- Enterprise: from $1,500/month, schedule a call for scoping
- Annual billing: 2 months free
- Every tier includes a fair-use AI allowance; additional AI usage is billed at a published overage rate of $0.02 per 1,000 tokens

## Pages

- [Home](https://zaptor.ai/): customer value intelligence overview, value graph, Value Brief, integrations, security, FAQ
- [Pricing](https://zaptor.ai/pricing): plan comparison and billing FAQ
- [Privacy Policy](https://zaptor.ai/privacy)
- [Terms of Service](https://zaptor.ai/terms)

## About Zaptor.ai LLC

Zaptor.ai LLC is a limited liability company formed in California, USA, building Zaptor with enterprise customer success operators.